Talk to our team in Cairo. No bots, no queue theater.
Our team works from 3 Makram Ebeid, Nasr City, Cairo, and answers in Arabic or English. Every route below reaches someone who can actually fix the thing — usually within minutes.
Four ways through to us.
Email us
For sales questions, plan sizing, or anything pre-purchase. A person replies, usually within minutes during working hours.
[email protected] →Open a support ticket
The fastest route for anything touching an existing service — it reaches the engineers directly, with your account attached.
Submit a ticket →Check service status
Before you report an outage, this tells you whether we already know. Live status for every facility we run.
status.wadipurple.com →Manage your account
Billing, invoices, renewals, upgrades, and every service you have with us, in one dashboard.
my.wadipurple.com →What to include, so we can skip a round trip.
None of this is required — write however you like and we will work it out. But if you include these, the first reply is usually the answer rather than a question.
Reporting something broken?
Tell us the domain, what you expected, what happened instead, and roughly when it started. That is usually enough for us to skip the back-and-forth entirely.
Asking which plan to buy?
Tell us what you are running, roughly how much traffic it sees, and whether it needs anything unusual — a specific PHP or .NET version, an MSSQL database, a particular region.
Moving from another host?
Send us your current provider and how many sites and mailboxes are involved. Migration is free, and we will tell you upfront if anything about your setup will not transfer cleanly.
Prefer to talk it through properly?
Book a meeting and we'll go through what you're running, what it needs, and what it should cost — including telling you if a cheaper plan covers it.
Or find us where you already are.